Description
What Is It?
A Valuable Look into The Customer Experience
Get a comprehensive in-depth analysis of your business from a customer’s point of view, performed by a seasoned industry professional.
We review your business operation from top to bottom and leave no stone unturned. You will learn a great deal about your business operation and how you look to the public, clients, potential clients and competition.
Why Do You Need This Service?
When you run a business and spend so much time there, you tend to overlook things without realizing it. When you are not there, your staff may be doing things differently without your knowledge which can affect the quality of your product. Our reports are designed to help you see ALL the little details, giving you a valuable list of action items allowing you to improve your business from several angles.
- Increase Sales – Boost Productivity – Improve the Quality of Your Service
- Get an accurate analysis of the actual experience your customers are having right now!
- Protect your brand and reputation by knowing how your business operates when you are not there.
What Does It Include?
Online Review
The online review analyzes your business across the web from reputation, reviews, what you look like on social media, vs. the competition and more. The final report will outline areas or strength and weakness and point out areas of improvement.
- Online Reputation Analysis
- Website Health
- SEO Grading
- Citation Analysis
- Social Media
- Pay per Click Analysis
- Phone Interaction & Email Response
- Competition Online Analysis
In-Person Review
The in-person review functions like a secret shopper visit, but better. The difference is we only send seasoned professionals trained in business operations and marketing that know what to look for. What you get in return is an in-depth analysis of your business location from the ground up.
- Interior/Exterior Condition & Appearance
- Signage Review
- Marketing Analysis
- Customer Service Experience
- Presentation & Product Selection
- Cleanliness
- Restrooms
- Staff Analysis
- Pricing Analysis
- Neighboring Businesses
Comprehensive Customer Experience Report
This report gives you all the details. The good, the bad and everything in-between. Our clients are usually surprised at just how detailed our reports are and what they uncover in the process. There is so much we all tend to overlook day to day. This report will bring those things to light so your business can be the very best it can be. This in turn will help you attract more customers, earn more referrals and ultimately generate more revenue!
You Can Always Do Better – We’ll Give You the Tools!
So What Does It Cost?
We have several options to choose from depending on your business and needs. We can also customize a program to suit your needs. Contact Us for Details!
